Booking & Payment Policy

Bookings are confirmed only once accepted by VOCAB D&S. All quotations are based on the information provided by the customer and may be revised if the scope of work changes, additional services are requested or unforeseen circumstances arise.Payment is due before or immediately upon completion of the agreed service unless otherwise confirmed in writing. Deposits may be required to secure certain bookings and are non-refundable except where VOCAB D&S is unable to provide the booked service.Failure to make payment on time may result in additional charges and the suspension of future bookings.

Van Hire & Moving Policy

Customers are responsible for providing accurate collection and delivery addresses, access information, parking arrangements and details of all items to be transported.VOCAB D&S reserves the right to refuse the transport of illegal goods, hazardous materials, explosives, firearms or any item that may pose a risk to our staff, vehicles or the public.Customers must declare oversized, unusually heavy or specialist items before the booking. Additional charges may apply where the information originally provided is inaccurate or incomplete.Whilst every reasonable care is taken during transportation, customers are encouraged to ensure valuable and fragile items are appropriately protected before collection.

Property Packing Policy

Our packing service is designed to protect your belongings during transportation or storage. Customers should identify all fragile, valuable or sentimental items before packing begins.VOCAB D&S will use appropriate packing materials and exercise reasonable care throughout the packing process. However, we cannot accept responsibility for pre-existing damage, manufacturing defects or items packed by the customer.Packing materials may be charged separately unless specifically included within your quotation.

Commercial Cleaning Policy

VOCAB D&S provides professional cleaning services for commercial premises including offices, retail stores, restaurants, communal areas and other business properties.Customers are responsible for ensuring safe and reasonable access to the premises at the agreed appointment time.Whilst our team aims to achieve the highest cleaning standards, certain stains, permanent damage, wear and tear or discolouration may not be completely removable.Customers should secure confidential documents, cash and valuables before our team begins work.

Cancellation & Refund Policy

We kindly request at least 24 hours’ notice for cancellations or rescheduling.Late cancellations or missed appointments may incur a cancellation charge.If VOCAB D&S is unable to attend due to circumstances beyond our reasonable control, including severe weather, vehicle breakdown or emergencies, we will arrange an alternative appointment as soon as reasonably possible.Refund requests are considered on a case-by-case basis. Where appropriate, we reserve the right to inspect the work and offer a reasonable opportunity to rectify any genuine concerns before issuing a refund.

Liability & Damage Policy

VOCAB D&S carries out all services with reasonable care, skill and professionalism.Any concerns regarding damage or dissatisfaction must be reported within 24 hours of service completion and supported with photographs where appropriate.Our liability is limited to damage directly caused by our negligence and, where permitted by law, shall not exceed the value of the service provided.VOCAB D&S shall not be responsible for delays or losses arising from circumstances beyond our reasonable control, including traffic delays, severe weather, road closures or other unforeseen events.

Customer Responsibilities

Customers agree to:• Provide accurate booking information.• Ensure safe and legal access to the property.• Inform us of any fragile, valuable or specialist items before work begins.• Ensure adequate parking arrangements are available where necessary.• Ensure someone aged 18 years or older is present where required.Failure to provide accurate information may result in delays, additional charges or cancellation of the service.

Privacy Policy

VOCAB D&S respects your privacy and is committed to protecting your personal information.Any personal information collected is used solely for the purpose of providing quotations, managing bookings, delivering services and communicating with customers.We do not sell or share your personal information with third parties except where required by law or where necessary to provide the requested service.

Contact Us

If you have any questions regarding these policies or require further clarification,

please contact us.

VOCAB D&S LTD

Company No: 14271177

Email: vocabds@gmail.com